PROFILE & SKILLS

Self-starter business executive with proven success in achieving strategic business goals. Comprehensive knowledge of demands and effective organizational structure of business, including a broad background in account management, sales and customer relations with a successful track record contributing new ideas that drive company growth. Extensive management experience in overseeing operations in all areas of business. Highly skilled in time management, organizational abilities, team leadership and customer relations.

 

CORE COMPETENCIES

• Staff Development                               

•  Ability to Prioritize with Attention to Detail

• Operations Management

• Business Development

• Critical Thinking & Decision Making

• Customer Relationships

• Team Leadership

• Complex Problem Solving

• Strong Networking Experience

• Excellent Communicator

• Event Planning

• Budgeting & Risk Analysis

• Excel Certified - 2019

 

PROFESSIONAL EXPERIENCE

Taylor Communications, Dayton, OH (January 2016 - Present)

Customer Service/Marketing Solutions Studio/Marketing Specialist

• Interact professionally with all levels of staff & management while maintaining the highest level of confidentiality; known for tact and diplomacy in handling sensitive issue

• Quickly learn in-house multiple platforms for communication and ordering systems

• Highly efficient in Microsoft Word, Excel and Outlook and other Taylor Communications specific internal order management systems.

• Worked with 3rd party services regarding pricing and tracking for goods provided to our customers

• Maintain regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.

• Responsible for large customer of high complexity.Handaling more complex pricing and price adjustments using standard established formulas and variables.

• Update & maintain platform for customer facing ordering system.

• Training new employees to meet company standards of the customer service model we created with our high complexity account.

Buck Run Commercial Doors & Hardware, Dayton, OH (August 2015 –December 2015)

Customer Service/Administrative

• Adeptly handle administrative manners including screening calls, managing calendars, planning meetings, fine details when travel is required and resolving situations to ensure cusomter satisfaction.

• Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issue

• Quickly learned in-house computer system

• Provided sales information and proposals regarding services that our company provides

• HIghly efficient in Microsoft Word, Excel and Outlook

• Planned and organized specifics for large tradeshow; collaborated with owners and others designing new marketing materials and social media advertising to increase business

• Worked with 3rd party services regarding pricing and tracking for goods provided to our customers

 

Harrison’s Restaurant, Tipp City, OH (September 2005 – July 2015)

Operations Manager

• Managed a staff of 50+ including hiring, training, scheduling and providing direction on daily work assignments to maximize productivity.

• Resolve situations to ensure customer and staff satisfaction.

• Review daily sales reports and cash balances to mitigate risk.

• Regular employee team building and coaching, including corrective action when necessary.

• Responsible for maintaining up-to-date software information.

• Worked closely as point of contact for 3rd party payroll and accounting services.

• Workers compensation- worked within legal parameters to safeguard the company from lawsuits.

• Maintained personnel files in compliance with law requirements.

• Created managerial manual for day to day operations.

• Increased year over year sales by an average of 30%.

 

Rodan & Fields, Dayton, OH (February 2014 – Present)

Level V Executive Consultant

• Increased sales team from 0 to 15 in one year.

• Manage team of 100+ on day to day operations and provide strategic planning on business plan

• Prospect for new clients by networking, cold calling, hosting events and advertising, including social media.

• Develop rapport with new clients to increase sales as well as grow and retain existing accounts by presenting new solutions and services.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends to team.

• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

• Monthly success celebrations and incentives for team members

 

WaGW Events, Tipp City, OH (2007-2018)

Co-Founder

• Host & organize events to raise money for women’s cancer research & care.

• Increased revenue from $2,500 first year to over $100,000 in 2014.

• Exceeded $320,000 in donations to charitable organizations over 8 years.

 

EDUCATION

Wright State University, Fairborn, OH

• Bachelor Degree Organizational Leadership                                                                July 2022

• Coursework completed in Accounting and Business Management

 

COMMUNITY INVOLVEMENT

• Pink Ribbon Girls (2010 to present):  Volunteer for all events to help raise money for women & men fighting the battle and women fight the reproductive women’s cancer battle.

• Dayton Children’s Hospital (2019 to present): Volunteer for events to help raise money for Dayton Children’s Hospital

• 2016 Candidate – Leukemia & Lymphoma Society Woman of the Year – Dayton

  • Raised over $15,000 in a 10 week challenge with my team of 6.

 

 

• References available upon request